5 Small Business Trends You Should Know About

My Internet Marketing and SEO Blog

4 January 2009 358 views No Comment

If your products and services are available to consumers online, then there are some very clear ways to take advantage of the latest internet business trends. Take note of these 5 latest trends and let them work for you.

Fall in Love With Google. Even consumers looking for local companies with whom to do business search online first. In fact, eMarketer reports that 6 of 10 people looking for local businesses began their search online. This means that you need to learn how to optimize your website so that your business will get top Google rankings. If you need to learn more about search engine optimization, contact an internet marketing expert or SEO professional. The bottom line is that if you’re not taking advantage of the business that Google can bring you, you’re simply not realizing your full potential.

Another thing to consider is that if a potential customer is already interested in your company, he or she will likely search for your company on Google. Thus your website may be one of the first impressions a potential customer gets of your business. This means that you need to have a well-designed, informative, relevant website that is easy for potential customers to navigate. Internet market professionals can also be helpful as you work on designing the best possible website for your company.
Put Everything Online. Both consumers and business owners used to operate under the assumption that it was sufficient to put a little bit of product information on the company website and then expect the potential customer to call the business for additional information. This is no longer the case. In fact, potential customers want absolutely all of their questions answered by the information you put your site. Make sure your website includes product descriptions along with detailed images of your product, technical specs with plenty of detail, and information about prices. Do yourself a favor by also including an FAQ page that answers any questions you have been asked in the past by potential customers.
Chances are that if a competitor has all product and pricing information online and you don’t, your potential customers will be more likely to do business with the competitor simply because it’s easier to access their information. Customers are looking for ease and efficiency, so give it to them on your website.
Networking. Social networking sites are fast becoming the most effective and efficient way to connect with potential customers, and can be even more effective than face-to-face marketing opportunities. Learn more about how social networking can be a part of your overall internet marketing strategy and make social networking work for you.
Do-It-Yourself Public Relations. In the old days, businesses hired public relations companies to facilitate relationships with the media, but those days are long past. Now, most businesses take the direct route to the media and do it all themselves. The problem with this, however, is that media outlets make contacting them look deceptively easy by including their email addresses in contact information. If you’re interested in taking on your public relations by yourself, at least consult with a public relations professional to give you good hints and tips on how to approach media. Let them show you the ropes before you head off on your own.
Manage Your Reputation Online. Bloggers and social network users are not shy about sharing their experiences with companies, whether good or bad. Thus it’s very easy for a company’s reputation to become tarnished quickly, even as a result of one poor customer relations experience. You can keep an eye on this by using Google alerts and plugging in your business name, product names, and keywords. Another way to keep an eye out for what people are saying about you is to contribute to a few major industry blogs.